Last updated: 17 September 2026
You have 14 days to change your mind
The 14 days run from the day you receive the goods, not the day you order them, and you do not have to give a reason.
Tell us inside that window at [email protected] and we will confirm the return address. You then have a further 14 days to send the goods back.
What condition the product has to be in
You can unpack it and try it, the way you would handle it in a shop, to work out what it is and whether it does what you need. That does not cost you the refund.
If you go further than that and the product loses value as a result, we may reduce your refund by what it has lost. Keep the original packaging if you can, since it is what protects the parts on the way back.
What cannot be returned
- Products made or altered to your own specification, including anything ordered through our customization service. Once we have started making a custom item the 14-day right no longer applies, because it cannot be sold to anyone else.
- Gift cards.
Refunds
Once the goods reach us, or you show us they are on their way, we refund within 14 days. The money goes back to the payment method you used.
The refund includes the standard delivery charge you paid when you ordered. If you chose a faster or more expensive delivery than our standard option, we refund the standard amount rather than what you paid for the upgrade.
We may hold the refund until the goods arrive or until you send us proof of postage, whichever happens first.
Who pays return postage
You do, and you pay the carrier directly rather than having it taken out of your refund. Use a tracked service for anything valuable, because we cannot refund a parcel that never arrives.
If the product is faulty or arrived damaged, you do not pay return postage. See the next section.
Faulty or damaged products
A fault is not a change of mind, and it is not covered by the 14-day window. If a product arrives damaged or develops a fault, write to [email protected] and we will sort out repair, replacement or a refund. Our Warranty page sets out the two-year cover and, for buyers in the EU, the statutory rights that sit alongside it.
If a refund has not arrived
Refunds usually take a few days to show up after we issue them, depending on your bank or card issuer. If it has been more than ten working days since we confirmed the refund, write to [email protected] and we will chase it.
EU consumers: your right of withdrawal
If you are a consumer in the European Union, the law gives you 14 days from receiving the goods to withdraw from the contract without giving a reason. Everything above is how we handle that right, and nothing on this page limits it.
You can tell us in any clear statement. Email is fine. If you prefer a form, use this one:
To AdaptaPlay Inc., 171 5th St NW, Atlanta, GA 30332, United States, [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Date:(Signature only if you send this on paper.)
If we cannot settle a complaint between us, consumers in Hungary can take it to their county conciliation board (békéltető testület). For Budapest that is the Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99., [email protected].
Need help?
Write to [email protected] with your order number and we will take it from there.